Returns

Returns, refunds, or exchanges are not accepted except in the rare event that an item arrives damaged or a manufacturing defect is identified.

To request an inspection, you must contact us within 48 hours of receiving your order at info@hajarfinejewelry.com, including your order number and clear photographs of the item and its packaging.

Approved returns must:

• Be unworn, unused, and in original condition.
• Be returned with all original packaging, certificates, and accompanying materials.
• Show no signs of wear, resizing, alteration, repair, or damage caused after delivery.

The following items are not eligible for return or exchange:

• Made-to-order pieces.
• Personalized or engraved jewelry.
• Resized items.
• Special orders or bespoke creations.
• Gift cards.

If a manufacturing defect is confirmed after inspection, we will repair or replace the item at our discretion. Refunds are not guaranteed and will only be issued where repair or replacement is not reasonably possible.

Hajar Fine Jewelry reserves the right to decline any return request that does not comply with this policy.